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© 2018 by Aura Myah Banks and Tranquilitie

 

T & Cs              

 FAQs

Terms & Conditions

By using our website or making a purchase at www.tranquilitie.co.uk you are agreeing to our Terms & Conditions. 

If you are not happy with or do not agree with our Terms & Conditions you may not make a purchase.

Privacy Policy

Tranquilitie will use the information you provide on any data collection forms such as registration forms to enable us to provide the service requested from us and also to contact you to provide updates, appointments and marketing. The information on your records will not be disclosed to any other person or organisation without your express permission and will be held in accordance with General data Protection Regulation (GDPR) (Regulation(EU) 2016/679). We will hold your data for up to 6 years.

 

Data Protection - General Data Protection Regulation

 


General Data Protection Regulation (GDPR) Compliance

 

The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud. 

 

These regulations include provisions for the following areas:

    •    The right to be informed: Companies must publish a privacy notice, in addition to explaining transparently how they use this  personal data.

    •    The right of access: Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request at no charge to the individual.

    •    The right to rectification: If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties.  The company must inform the third party of the correction and inform the person which third parties have their personal data.

    •    The right to be forgotten: A person may request the removal of his or her personal data in specific circumstances.

    •    The right to restrict processing: Under certain circumstances, an individual can block the processing of his or her personal data.

    •    The right to data portability: A person can access their data for their own use anywhere they prefer.

    •    The right to object: A person can object to the use of their personal data for most purposes.

Tranquilitie and GDPR Policy

We operate our Data protection in compliance with BS 10012:217: Specification for a personal information management system. 

 

1.0 Our core principles regarding user privacy and data protection

 

  • User privacy and data protection are inviolable human rights

  • We have a duty of care to people contained within our data

  • Data is a liability: it should only be collected and processed when absolutely necessary

  • We despise spam in all its forms

  • We will never sell, rent or otherwise distribute or make public any personal information

 

2.0 Relevant legislation

 

Alongside our business and internal computer systems, this Tranquilitie website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

 

This site’s compliance with the above legislation, all elements of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. 

 

3.0 Personal information that this website collects and why we collect it

 

This website collects and uses personal information for the following reasons:

 

3.1 Site visitation tracking

 

Like most websites, this site uses Google Analytics (GA) to track user interaction.

 

We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.

 

Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

For your information our website uses the Wix implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Our Blog

Should you choose to add a comment to any posts that we have published in our Blog any personal details you enter with your comment will be saved to Blogger's database, along with your computer’s IP address and the time and date that you submitted the comment.

This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.

 

Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

 

Your comment and it’s associated personal data will remain on this site until we see fit to either:

  • remove the comment

  or 

  • remove the blog post

 

Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you used to comment.

 

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our Blog.

 

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit via this or any other website.

3.3 Contact forms and email links

 

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to/be processed only by any of the third party data processors defined in section 6.0 below.

 

Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

 

3.4 Email newsletter

 

If you choose to join our regular newsletter mailings (which is sent via email), the email address that you submit to us will be stored in our Mailchimp database, which we use for our email marketing. We consider Mailchimp to be a third party data processor (see section 6.0 below). The email address that you submit will be stored within Mailchimp's own database but not in any of our internal computer systems.

 

Your email address will remain within the Mailchimp database for as long as we continue to use the Mailchimp platform for email marketing or until you specifically request removal from the list.

 

You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

 

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

 

While your email address remains within the Mailchimp database, you may receive occasional newsletter-style emails from us.

 

4.0 How we store your personal information

 

If you have made a purchase from this website, then your details (not including any financial details) are stored in our email database in order that we can fulfil your order(s) and also to refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information is not stored or used by us as all our transactions are made within the PayPal platform which does not retain any financial information once the transaction has been processed.

5.0 About this website’s server

 

This website is hosted in data centers in the United States and Europe. From time to time, we may transfer hosting from one location to another. Notwithstanding the above, the Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Wix.com guarantees that the platform will be compliant with the new regulation from May 2018.

 

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

6.0 Our third party data processors

 

We use four third parties to process personal data on our behalf. The third parties we use are PayPal, Payhip, Mailchimp and Wix.

 

Paypal process payments for any products purchase from our website. Neither us or PayPal retain any financial information you may submit as part of the purchasing process. PayPal monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal's advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. PayPal, Wix or Tranquilitie will never ask for any sensitive information.

Your data as mentioned below is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the PayPal payment system. 

 

Your data which is encrypted, is as follows: 

  •         personal data (address data, telephone number, etc.) 

  •         login data (username and password) 

  •         all methods of payment selected, credit card and bank account 

 

Paypal provide the platform we use to manage and fulfil your orders. No personal financial information is ever taken or stored in this system as during the process, everything is transferred out to PayPal so that neither us nor Wix has access to your financial information. 

What Wix do to ensure data protection to all our customers

  • Wix employ full-time security consultants, dedicated to the security of our customer information.  

  • Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. Wix regularly perform internal security audits to maintain our ISO/PCI security certifications, as illustrated below (please click the links to see the Certificates):

  • Wix's signup and login services are completed through a secure server (HTTPS/SSL). 

  • Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from ours or Wix servers.  

  • Wix is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

 

PayPal and Wix have been carefully chosen and all of them comply with the legislation set out in section 2.0. Whilst we do not have any relationship or contract with Gravatar, we know some customers choose to use this service, hence their inclusion in this section.

 

Four of the following third parties are based in the USA, one is based in UK and one is based in the Republic of Ireland and all are EU-U.S Privacy Shield compliant.

 

7.0 Data breaches

 

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Retention

We will keep your data for up to 6 years.

9.0 Changes to our privacy policy

 

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.

 

Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

Updated April 2018

Jargon

We/us: www.tranquilitie.co.uk, Deborah Banks, Steven Banks

 

The Site: www.tranquilitie.co.uk and all its products and services

 E- Commerce

 

Downloads

 

All our online products are sold via a third party host; Payhip.com. This is a secure host and enables you to have a safe and private shopping cart. As we use Paypal we do not have access to your payment card details and cannot store them either. 

Payhip and Paypal will share your name, address and email only with us to help us maintain great customer service. 

 

Please note: As our products are downloads, NO REFUNDS will be given once the link has been sent. If you do have any queries please email us at contact@tranquilitie.co.uk

 

Physical Products

All physical products purchased via out website are paid for through Paypal. Chakra and Aura mists include ''signed for' delivery or can be collected from Tranquilitie for the same price. Siabann Products are available for collection and may be posted at an additional cost. See individual items for costs.

Intellectual property

 

All rights Reserved

The contents of this site are the intellectual property of Deborah Banks and Steven Banks. 

Prior written consent must be obtained before sharing any images or content. You may share a link to any of our pages.

No part of the online products may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopying, recording,storing and retrieving, without express written permission from Tranquilitie. 

If you would to obtain consent to share please email contact@tranquilitie.co.uk
 

Affiliate Links

 

Occasionally we will add affiliate links to the website. If you click on them and make a purchase we will get commission, We appreciate you using these links. 

If we upload an affiliate link it means that have used the product or service or believe in it. We feel you will benefit from our sharing and will always advise you that the link is an affiliate link so that you are aware before use.

Small Print

 

Contraindications and disclaimers

Meditation is suitable for most people.  However, those suffering with any mental illness, personality disorders, schizophrenia or active psychotic symptoms should NOT meditate without prior consent or guidance from their Health Care Provider.

 

Tranquilitie take no responsibility or liability for the misuse of any online product and their contents.

Fine Print

In no event will our liability, (regardless of the form of action, whether in contract, or otherwise) exceed £100.

You agree to defend, indemnify and hold us from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees

(including reasonable solicitor's fees) arising out of relating to your violation of these terms or your use of the site.

These terms shall be governed by the laws of the UK without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action or proceeding arising out of, or related to, these terms or this site shall be instituted exclusively within the UK Legal System.

If you have any questions about these terms or conditions or our privacy policy please email contact@tranquilitie.co.uk.

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